How to Delete Your Data

You can request the deletion of your personal data held by Lameda at any time. We will process your request within 30 days and send you a confirmation once your data has been removed.

Submit a Deletion Request

Send an email to our Data Protection team with the subject line “Data Deletion Request”:

Email hello@lameda.com.ng

Please include your registered email address or phone number so we can locate your account. We will acknowledge your request within 72 hours.

What Gets Deleted

Upon a verified deletion request, we will remove:

Your account credentials (email, password hash)
Your business profile and contact information
Your product catalogue and associated media
Customer conversation logs associated with your bot
Any WhatsApp or Telegram integration tokens

Note: Certain financial transaction records may be retained for up to 7 years to comply with Nigerian tax and accounting obligations (FIRS requirements). These records are anonymised and not linked to your personal identity after account deletion.

Facebook / Meta Login Users

If you connected your account via Facebook Login, you can also revoke Lameda’s access directly from your Facebook account:

Go to your Facebook account settings
Click Security and Login → Apps and Websites
Find Lameda AI and click Remove

Removing access from Facebook will revoke the connection. To also delete the data we hold, please still send us the email above.

Questions

For any questions about your data or this process, contact our Data Protection Officer at hello@lameda.com.ng or review our full Privacy Policy.